Frequently Asked Questions - General

Frequently asked questions by our customers.

For product-specific questions, visit FAQ - xAI API or FAQ - Grok Website / Apps.

Does the xAI API provide access to live data?

Yes! With the LiveSearch feature, Grok can search through realtime data from X posts, the internet, news, and RSS feeds.

How do I contact Sales?

For customers with bespoke needs or to request custom pricing, please fill out our Grok for Business form. A member of our team will reach out with next steps. You can also email us at sales@x.ai.

Where are your Terms of Service and Privacy Policy?

Please refer to our Legal Resources for our Enterprise Terms of Service and Data Processing Addendum.

Does xAI sell crypto tokens?

xAI is not affiliated with any cryptocurrency. We are aware of several scam websites that unlawfully use our name and logo.

I have issues using X, can I reach out to xAI for help?

While xAI provides the Grok in X service on X.com and X apps, it does not have operational oversight of X's service. You can contact X via their Help Center or message @premium on X.

You can add/remove your sign-in methods at https://accounts.x.ai. Your account must have at least one sign-in methods.

Linking or signing up with X account will automatically link your X account subscription status with xAI, which can be used on https://grok.com.

I signed-up to Grok / xAI API with my X account, why is xAI still asking for my email?

When you sign up with X, you will be prompted with the following:

As X does not provide the email address, you can have different emails on your X account and xAI account.

I received an email of someone logging into my xAI account

xAI will send an email to you when someone logs into your xAI account. The login location is an approximation based on your IP address, which is dependent on your network setup and ISP and might not reflect exactly where the login happened.

If you think the login is not you, please reset your password and clear your login sessions. We also recommend all users to add a multi-factor authentication method.