FAQ - Grok Website / Apps

While the documentation is mainly meant for our API users, you can find some commonly asked questions here for our consumer-facing website/apps.

On Grok Website, go to Settings -> Account. Click on Connect your X Account button. This will take you to X's SSO page to add X account as a sign-in method for xAI.

xAI will be able to retrieve your X subscription status and grant relevant benefits after linking.

You can manage your sign-in methods at https://accounts.x.ai.

You can add/remove your sign-in methods at https://accounts.x.ai. Your account must have at least one sign-in method.

Linking or signing up with X account will automatically link your X account subscription status with xAI, which can be used on https://grok.com.

When you sign up with X, you will be prompted with the following:

As X does not provide the email address, you can have different emails on your X account and xAI account.

While xAI provides the Grok in X service on X.com and X apps, it does not have operational oversight of X's service. You can contact X via their Help Center or message @premium on X.

Your xAI account can be deleted by following the steps at xAI Accounts. If you are using the same account to access our API, your API access will be removed as well.

You can restore your account within 30 days by logging in again and confirming restoration.

If you have subscribed to SuperGrok, you can go to https://grok.com -> Settings -> Billing to manage your subscription (purchased from Grok Website), Request a refund for app (purchased from Apple App Store), or Cancel, pause or change a subscription on Google Play (purchased from Google Play).

If you have subscribed to X Premium, X (not xAI) would be responsible for processing refund where required by law. You can submit a refund request from X. See more details regarding X Premium subscriptions on X Help Center.